Privacy policy

Privacy Policy

At Luxes, your privacy is part of the trust we uphold. This Privacy Policy explains how we collect, use, share, and safeguard your information when you engage with www.luxeswears.com (“we”, “our”, or “us”). By using this website, you consent to the data practices described below.

1. Information We Collect

a) Personal Information

We collect personal information when you voluntarily provide it — such as when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Opt into SMS, WhatsApp, or email marketing
  • Contact customer support or participate in campaigns

This may include:

  • Your full name
  • Email address
  • Phone number
  • Shipping & billing addresses
  • Payment method details (secured and encrypted via payment gateway)

🔐 Note: LUXES® does not store or share saved card details. All payment transactions are securely processed through third-party payment providers compliant with global PCI-DSS standards.

You can unsubscribe at any time from promotional emails or WhatsApp marketing. Every email we send includes a quick opt-out link for your convenience.

b) Non-Personal Information

We may collect limited non-personal data automatically through tools like cookies, analytics software, and server logs. This includes:

  • IP address
  • Device type
  • Browser info
  • Browsing activity on our website

This helps us understand how our visitors interact with the site and how we can improve their experience.

 

2. How We Use Your Information

a) For Personal Data,

We may use your personal information to:

  • Process and fulfill your orders
  • Provide order updates and customer service
  • Improve your shopping experience
  • Personalize product suggestions and marketing
  • Send brand updates, lookbooks, or event invites (opt out anytime)
  • Conduct brand or product research

b) For Non-Personal Data:

To analyze traffic and optimize website performance, to troubleshoot technical issues, and enhance site speed, responsiveness, and navigation

3. Sharing Your Information

a) With Trusted Service Providers

We may share your data with reliable third-party partners (like delivery companies, payment processors, or analytics platforms) — but only as required to deliver our services to you. These providers are contractually bound to keep your data secure and confidential.

b) Legal Requirements

We may disclose your personal information when:

  • Required by applicable laws or regulations,
  • Responding to lawful requests by public authorities or courts

4. Data Security

We apply industry-standard technical and organizational safeguards to protect your data against unauthorized access or misuse. However, please be aware that no digital transmission or storage system is 100% secure. We continuously improve our security practices to meet global standards.

5. Third-Party Links & Analytics

We may collect anonymous site behavior data (such as wishlist activity or page visits) and use it to enhance user experience. Some of this information may be shared with third-party services like Google Analytics or advertising platforms, but it does not include anything that personally identifies you. Our website may include links to third-party websites. Luxes is not responsible for the privacy practices or content of those websites. We recommend reviewing their policies before sharing personal data.

6. Updates to This Policy

We may revise this Privacy Policy from time to time. Any updates will be reflected on this page with an updated date. Your continued use of our website indicates your acceptance of these changes.

7. Contact Us

For questions, feedback, or to unsubscribe from our services, please contact: